Services

SUPPORT - FROM THE HOTILNE TO IN SITE

In case of a technical question or problem our service team will be pleased to support you.

 

Per multilingual hotline in English, German, French, Polish, Romanian and Arabic we will directly put you trough to the resposible colleague. 

 

Our team will be there for you, weather on the phone, via online support or on site! 

KNOW HOW - X-RAY TECHNOLOGY EXPERTISE

Trained by long years of experience with our products, our Team is well equipped to find fast and long-term solutions for you. To grantuee the best care of your concern, we got specialists for each area.

 

Kai Volkenborn Head of Service Department 
Michael Piecha x-ray processors & systems 
Constantin Gatej generators & systems
Abdellah Harradi detectors & software & systems

 

GUIDANCE - THE RIGHT SOLUTION FOR YOU

 

Even with a complex concern  - we will not let you deal with it alone! 

 

Living the motto "Nothing is impossible!" we will find a suitable and individual solution together with you.

 

The colleagues of Service and Sales department will be there for guidance.

QUALITY - MADE IN GERMANY

 

To always guarantee the best quality, is a lived standard at PROTEC! 

 

Our employees are regulary trained in the handling of our new and existing products.

The steps of order processing, for example our exact final quality check, are certified yearly. 

 

Free software updates and steady contact with you, contribute that problems are found before they appear! 

   

 

 

 

 

INSTALLATION - REMOTE MAINTENACE AND ON SITE SUPPORT

 

While istalling your PROTEC system we are glad to answer your questions by phone.

Somtimes more support is needed, in this case our support will be there for you with an online intrusion. 

Optional we also offer you to book one ouf our tecnicians for an on site commitment:

 

  • on site support by PROTEC for the installation of a PROTEC x-ray system or DR-Upgrade
    • use our tecnician as the perfect complement to your trained installation specialist and benefit from our expertise

 

  • on site support by PROTEC for applikation of a PROTEC x-ray system or DR- Upgrade
    • our experts train the enduser in unsing our products efficient and adapt their favorite workflow to the software

 

  • Webinars as individual compact training    

 

For further information, please contact us! 

WORKSHOPS - AT PROTEC, ONLINE, ON SITE

 

To train you optimally for the maintanace of our systems is our goal. 

Therfore a free of charge 4 - day training is a must have. 

  • also a refreshing update training have to be paticipated every 3 years
  • individual trainings are available on request
  • software trainings in webinar format are also avaiable   

Scheduled training dates are shown here: 

http://www.protec-med.com/en/page/13-workshops.html